DATA PROTECTION & PRIVACY POLICY
Rogue Furniture Group Ltd, trading as Rogue Bespoke, may be required to collect and use information about the individuals and businesses we work with. Whether information is collected on paper, in computer records or by any other means, we will always handle that information with care.
We recognise that the lawful treatment of personal information is integral to our operations and to maintaining trust between us and those we work with. Rogue Bespoke will always treat personal information lawfully, fairly and transparently. As such, we fully endorse and adhere to the principles of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Data Protection & Privacy Policy applies to personal data processed by us in both written and digital records. It also covers our procedures relating to data security, data breaches and the rights individuals have in relation to their personal information.
This policy applies to all employees, contractors and representatives of Rogue Furniture Group Ltd who may have access to personal data.
Who We Are
Rogue Bespoke is a trading name of:
Rogue Furniture Group Ltd
Company Number: 10744987
Ashendene Farm
White Stubbs Lane
Bayford
Herts
SG13 8PZ
For the purposes of data protection legislation, Rogue Furniture Group Ltd is the data controller responsible for personal information collected and processed through Rogue Bespoke.
The Information We Collect
We may collect and process personal information including:
Names
Addresses
Email addresses
Telephone numbers
Company and business details
Delivery and installation addresses
Details relating to enquiries, quotations and projects
Order and transaction information
Correspondence between you and Rogue Bespoke
Information provided through our website, contact forms, email, telephone or social media
Information necessary to manage our relationships with suppliers, contractors, designers, architects and other professional partners
Technical information relating to use of our website, where applicable
Where payment is made through a third-party payment provider, payment information may be processed directly by that provider. We do not intentionally retain complete payment-card details unless necessary and lawfully permitted.
How We Collect Your Information
Personal information may be collected when you:
Contact us with an enquiry
Request a quotation
Place an order
Purchase through our website
Contact us by telephone, email or social media
Visit our premises
Work with us on a project
Subscribe to marketing communications
Interact with our website
Supply products or services to us
Enter into a professional or commercial relationship with us
We may also receive information from third parties where there is a lawful reason for them to provide it to us, for example an interior designer, architect, contractor or other professional acting on your behalf.
How We Use Your Information
We may use personal information to:
Respond to enquiries
Prepare quotations and proposals
Process and fulfil orders
Manufacture bespoke furniture and joinery
Arrange deliveries, surveys and installations
Communicate regarding ongoing or prospective projects
Provide customer service and aftercare
Process payments and maintain financial records
Manage relationships with clients, suppliers and professional partners
Meet our contractual obligations
Meet our legal and regulatory obligations
Improve our products, services and website
Maintain the security of our systems and business
Send relevant marketing communications where permitted
Establish, exercise or defend legal claims
We will only use personal information where we have a lawful basis for doing so.
Lawful Basis for Processing
Depending on the circumstances, we may process personal information because:
Contract – processing is necessary to enter into or perform a contract with you.
Legal obligation – processing is necessary for us to comply with a legal or regulatory obligation.
Legitimate interests – processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Consent – you have given us permission to process your information for a particular purpose.
Where we rely on consent, you may withdraw that consent at any time.
Sharing Your Information
We do not sell personal information.
We may share personal information with third parties where reasonably necessary for the operation of our business or fulfilment of your order or project.
This may include:
Delivery and logistics providers
Installers and subcontractors
Suppliers and manufacturers
Professional advisers, including accountants and legal advisers
IT, website and software service providers
Payment processors
Marketing and communications providers
Government bodies, regulators or law enforcement agencies where legally required
We will only provide third parties with information reasonably necessary for the purpose for which they are engaged.
Where third parties process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection legislation.
Marketing
Where permitted by law, we may use contact details to communicate with customers and prospective customers about Rogue Bespoke products, projects, services or other information we believe may be relevant.
Where consent is required for marketing communications, we will obtain that consent before sending them.
You can ask us to stop sending marketing communications at any time.
Stopping marketing communications will not prevent us from contacting you where necessary regarding an existing enquiry, quotation, order, project or contractual relationship.
Cookies & Website Information
Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the site and improve the experience we provide.
Some cookies may also be used for analytics or marketing purposes.
Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.
You can manage your cookie preferences through the controls provided on our website or through your browser settings.
Keeping Your Information Secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal information is restricted to employees, contractors and service providers who have a legitimate reason to access it.
Although we take appropriate precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements.
The appropriate retention period will depend upon the nature of the information and our relationship with you.
Certain information relating to orders, invoices and financial transactions may need to be retained for longer periods to comply with legal and tax requirements.
Once personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate.
Your Rights
Under UK data protection legislation, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of the way we process your information
Object to certain types of processing
Request transfer of your information in certain circumstances
Withdraw consent where processing is based upon consent
Raise a complaint about the way your information has been handled
These rights are subject to certain legal limitations and exemptions.
If you wish to exercise any of these rights, please contact Rogue Bespoke using the contact details provided on our website.
We may need to verify your identity before responding to a request.
Data Breaches
We take data security seriously and have procedures in place for dealing with suspected personal data breaches.
Where a breach occurs, we will assess the nature and potential impact of the incident and take appropriate steps to contain and remedy it.
Where required by law, we will notify the Information Commissioner’s Office and/or affected individuals within the applicable timescales.
Third-Party Websites
Our website may contain links to websites operated by third parties.
Rogue Furniture Group Ltd is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children’s Information
Our products and services are not directed towards children and we do not knowingly collect personal information from children through our website for marketing purposes.
If we become aware that personal information relating to a child has been collected unnecessarily, we will take appropriate steps to remove it.
International Transfers
Some of the third-party services or software providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection legislation.
Changes to This Policy
We may update this Data Protection & Privacy Policy periodically to reflect changes to our business, website, services or legal obligations.
The latest version of the policy will be made available through the Rogue Bespoke website.
Contact Us
If you have any questions about this policy, how we process your personal information or wish to exercise your data protection rights, please contact:
Rogue Bespoke
Rogue Furniture Group Ltd
Company Number: 10744987
Ashendene Farm
White Stubbs Lane
Bayford
Herts
SG13 8PZ